Refund Policy
Last updated: October 2026
1. Overview
This policy explains when Hostodian issues refunds and how to request one. It applies to all purchases made through Hostodian, a Solenter LLC product. Payments are processed in USD. By purchasing a service you agree to the terms below alongside our Terms of Service.
2. Hosting plans — 14-day money-back guarantee
New Web and WordPress hosting plans include a 14-day money-back guarantee from the date of first purchase. If you are not satisfied within the first 14 days, contact us for a full refund of the hosting fee. The guarantee applies once per customer and to first-time plan purchases only — it does not apply to renewals, upgrades, or plans reactivated after cancellation.
3. Monthly plans and renewals
Monthly plans may be cancelled at any time; your service continues until the end of the paid month and is not pro-rated or refunded for the unused portion. Renewal charges (including multi-year renewals that follow a discounted introductory term) are not refundable after they are processed — cancel before your renewal date to avoid being charged. We send renewal reminders in advance.
4. Domain registrations
Domain registrations, transfers, and renewals are non-refundable. Domains are registered with third-party registries on your behalf and cannot be reversed once purchased, regardless of the status of any associated hosting plan.
5. One-time services
Project-based and one-time services — including website migration, web design, business email setup, domain and DNS configuration, speed optimization, and emergency fixes — are non-refundable once work has begun. If you cancel before work starts, you are eligible for a full refund.
6. Monthly care and maintenance plans
Care and maintenance plans may be cancelled at any time and will not renew for the following month. The current month is not pro-rated or refunded, as the work for that period is reserved and delivered on an ongoing basis.
7. How to request a refund
Email [email protected] from the address on your account with your invoice or order reference. Eligible refunds are returned to the original payment method within 5–10 business days of approval. Processing times depend on your payment provider.
8. Chargebacks
If you believe a charge is incorrect, please contact us first — most issues are resolved quickly. Initiating a chargeback or payment dispute without contacting us may result in suspension of the associated services while the dispute is reviewed.
9. Contact
For questions about this policy, contact us at [email protected] or Solenter LLC, 1209 Mountain Road Pl NE, Albuquerque, NM 87110, USA.